1. WHY THIS COURSE MATTERS

    2. LEARNING OBJECTIVES

    3. ASSISTANCE ANIMAL ≠ PET

    4. THREE TERMS YOU MUST KNOW

    5. WHAT IS A SERVICE ANIMAL?

    6. WHAT IS AN EMOTIONAL SUPPORT ANIMAL?

    7. SERVICE ANIMAL OR ESA?

    8. THE TWO SERVICE-ANIMAL QUESTIONS

    9. “SHOW ME THE CERTIFICATE.”

    10. FAIR HOUSING & DISABILITY

    11. WHAT IS A REASONABLE ACCOMMODATION?

    12. DON'T IMMEDIATELY SAY YES OR NO

    13. DOES THE REQUEST HAVE TO BE IN WRITING?

    14. “THIS IS A NO-PET BUILDING.”

    15. PET FEES, PET RENT & DEPOSITS

    16. BREED & WEIGHT RESTRICTIONS

    17. “MY INSURANCE COMPANY WON'T ALLOW IT”

    18. CONDOMINIUMS & HOAs

    19. WHAT IF ANOTHER RESIDENT HAS ALLERGIES?

    20. WHEN CAN DOCUMENTATION BE REQUESTED?

    21. WHAT SHOULD AN ESA SUPPORT LETTER ESTABLISH?

    22. THE $49.95 INTERNET CERTIFICATE

    23. DON'T ASK FOR THE DIAGNOSIS

    24. MULTIPLE ASSISTANCE ANIMALS

    25. ASSISTANCE ANIMALS STILL HAVE RULES

    26. PROPERTY DAMAGE

    27. DIRECT THREAT

    28. WHEN BEHAVIOR BECOMES THE PROBLEM

    29. WHEN CAN AN ACCOMMODATION BE DENIED?

    30. RENTAL ADVERTISING & ASSISTANCE ANIMALS

    31. WHEN MUST THE APPLICANT DISCLOSE THE ANIMAL?

    32. SCREEN THE PERSON, NOT THE DISABILITY

    33. DON'T STEER BECAUSE OF AN ASSISTANCE ANIMAL

    34. CONDOMINIUM TRANSACTIONS

    35. OPEN HOUSES & SERVICE ANIMALS

    36. ADA VS. FAIR HOUSING ACT

    37. THE REAL ESTATE AGENT'S ROLE

    38. 10 AGENT MISTAKES TO AVOID

    39. CASE STUDY: THE MALDEN RENTAL

    40. A STEP-BY-STEP RESPONSE PROCESS

    41. LANDLORD CALLS THE AGENT

    42. WHAT IF YOU SUSPECT FRAUD?

    43. MASSACHUSETTS “WHAT WOULD YOU DO?”

    44. FIVE PHRASES AGENTS SHOULD NEVER SAY

    45. DOCUMENTATION & RECORDKEEPING

    46. THE BROKER'S RISK-MANAGEMENT RULES

    47. FINAL KNOWLEDGE CHECK

    48. FINAL KNOWLEDGE CHECK

    49. COURSE CONCLUSION

Assistance Animals

  • $25.00

What You'll Learn in This Course

  • ASSISTANCE ANIMAL BASICS

    Understand the role of assistance animals in housing and important distinctions real estate professionals should know.

  • FAIR HOUSING & ACCOMMODATION

    Explore fair housing requirements, reasonable accommodation requests, and the responsibilities of housing providers and real estate professionals.

  • DOCUMENTATION & BEST PRACTICE

    Learn appropriate practices for handling requests, documentation, communication, and assistance-animal situations professionally.

Ready to Strengthen Your Fair Housing Knowledge?

Complete this 2-credit Massachusetts continuing education course online and build your understanding of assistance animals, reasonable accommodations, fair housing requirements, and professional best practices.

ENROLL NOW---$25